Shipping Policy

At MYVONA, we are committed to delivering your order safely and on time.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

• UAE: 8-10 business days
• GCC Countries: 3–7 business days
• International: 7–15 business days

Delivery times may vary depending on your location and customs processing.

Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location.
• We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number so you can monitor your shipment.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees charged by their country's customs authorities.

Delays

While we strive to deliver on time, delays may occur due to weather conditions, customs clearance, or courier issues. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct before placing your order. MYVONA is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team:

Email: support@myvona.com (replace with your actual email)
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GST)